Framed Prints and Originals
These packages are usually dispatched within 1-5 business days. If I’m away at a show, there might be a slight delay.
Delivery in Canada
Delivery in Canada is via ChitChats, who often hands off to a partner carrier for the final delivery. Your tracking will give you that information. Occasionally, certain postal codes fall outside the delivery area for my carrier. Usually these would be sent by Canada Post instead, however, I am no longer using their service due to the ongoing service disruptions and strikes. In these cases, customers will be asked to upgrade their postage at an additional fee for UPS.
Delivery to the US
Delivery to the US is still in flux after the most recent round of tariffs. My USA shipping parameters are currently switched off but I am beginning the process of experimenting with the system. If you would like to be one of my Guinea pigs, let me know and we can arrange something.
Returns and Exchanges
If you are not happy and satisfied with your purchase, please contact us right away. We want to do our best to make it right or provide a refund (less return shipping fees) or an exchange (less return shipping fees)
Shipping Policies
We take pride in our packaging and shipping. Framed prints and original watercolours are double-boxed for safe and secure shipping. In the unlikely event of damage, please contact us immediately with photos and we’ll make it right.
Customs and Duty
With all the recent tariff changes on US shipments, tariffs are now being handled by me, the shipper, when your order is prepared for transit. As a result of increased costs, shipping costs to the US are also higher. I am hoping to qualify for exemption under CUSMA for all of my products but this is a work-in-progress. If these exemptions pass, costs will go down.