Returns & Shipping Policy
Originals and Framed Prints
These packages are dispatched within 1-3 business days and ship via Canada Post Expedited or ChitChats
Delivery within Canada is 2-7 business days (usually 2-3 days in Ontario)
Delivery to the USA is 4-9 business days
Tracking will be provided for framed prints, originals and larger card/magnet orders.
Art Cards and Calendars
These packages are dispatched within 1-3 business days and ship via Canada Post Standard. Delivery within Canada is usually 3-10 business days.
Delivery to the USA is usually 5-14 business days.
Tracking is not provided for art cards and magnets unless the order is large enough to warrant a box instead of flat packaging.
Returns and Exchanges
If you are not happy and satisfied with your purchase, please contact us right away. We want to do our best to make it right or provide a refund (less return shipping fees) or an exchange (less return shipping fees)
Shipping Policies
We take pride in our packaging and shipping. Framed prints and original watercolours are double-boxed for safe and secure shipping. In the unlikely event of damage, please contact us immediately with photos and we’ll make it right.
Customs and Duty
Any customs fees or duty that may be incurred during shipping are the responsibility of the buyer. We have not had any feedback or comments from USA customers about additional duty or customs charges so we believe packages are currently reaching American destinations without additional charges. However, this is likely to change if the proposed US tariffs on Canadian goods goes into effect in March. Please check with us first if you are in doubt.