Returns & Shipping Policy

Canada Post Strike

Any parcels over $50 will continue to ship out but via UPS instead of Canada Post in most cases. Exceptions will be smaller orders for calendars, magnets and art cards (singles or packs). Expect delays on these packages, depending on your location and the targets of rotating strikes.

Packages to USA will continue to be processed but may involve delays. I will inform US buyers of the strike when they place an order.

Returns and Exchanges

If you are not happy and satisfied with your purchase, please contact us right away. We want to do our best to make it right or provide a refund (less return shipping fees)

 

Shipping Policies

We take pride in our packaging and shipping. Framed prints and original watercolours are double-boxed for safe and secure shipping. In the unlikely event of damage, please contact us immediately with photos and we’ll make it right.

 

Originals and Framed Prints

These packages are dispatched within 1-3 business days and ship via Canada Post Expedited.

Delivery within Canada is 2-7 business days (usually 2-3 days in Ontario)

Delivery to the USA is 4-9 business days

Tracking will be provided for framed prints, originals and larger card/magnet orders.

 

Art Cards and Magnets

These packages are dispatched within 1-3 business days and ship via Canada Post Standard. Delivery within Canada is usually 3-10 business days.

Delivery to the USA is usually 5-14 business days.

Tracking is not provided for art cards and magnets unless the order is large enough to warrant a box instead of flat packaging.

 

Customs and Duty

 Any customs fees or duty that may be incurred during shipping are the responsibility o the buyer. We have not had any feedback or comments from USA customers about additional duty or customs charges so we believe packages are reaching American destinations without additional charges.

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